配送ポリシー
GEMORM offers free international shipping on orders over €20, unless otherwise stated. Available shipping methods and any shipping charges are displayed at checkout before you place your order.
Order processing
Orders are usually processed within 1–5 business days before dispatch. Processing time is separate from the estimated transit times below. Business days exclude weekends and public holidays.
Estimated delivery times
After your order has been dispatched, estimated transit times are:
- Europe: 7–15 business days.
- Other international destinations: 10–20 business days.
These are estimates, not guaranteed arrival dates. Delivery may be affected by your destination, carrier operations, public holidays or customs clearance. If your order is taking longer than the estimated timeframe, please contact us so we can investigate and help.
If you need your order by a particular date, please email us before ordering to ask about available shipping options. Faster delivery is subject to availability and any applicable charges confirmed before you agree to an upgrade.
Tracking your order
Once your order has shipped, we will email you a tracking number. Please allow up to 48 hours for tracking information to update.
If tracking does not update or you have a delivery concern, email gemorm@gmail.com with your order number.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes or clearance charges under the rules of the destination country. Where these charges have not already been collected at checkout, they may be payable by the recipient. Any taxes or duties collected by GEMORM will be shown at checkout.
Customs processing may affect delivery times. Please contact your local customs authority if you need information about import requirements or charges.
Delivery issues
Please check that your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible. We will check whether the address can still be updated before dispatch.
If your parcel appears lost, arrives damaged, contains an incorrect item, or is marked as delivered but cannot be located, please contact us at gemorm@gmail.com. Include your order number and, where relevant, photographs of the item and packaging so we can investigate and arrange an appropriate resolution.
Returns and refunds
For return eligibility, how to request a return, and refund information, please read our Refund Policy or contact us before sending an item back.
Nothing in this policy limits your rights under applicable consumer law.
Contact
For shipping questions, please email gemorm@gmail.com and include your order number if you have already placed an order.