FAQs

Materials vary by product. Check the individual product description for the listed metal, finish and stones. Do not assume that every item has the same material specification.

Compare gauge, wearable post length or hoop inner diameter with a well-fitting piece. Decorative top size is different from post length. Use the product-page Size Guide or contact us for help. A professional piercer can confirm fit for your anatomy.

Check the product description and selected option for the quantity included. Do not assume that a product photo showing several colors means they are all included.

Available destinations and applicable shipping charges are shown at checkout. Please read our Shipping Policy for current shipping conditions and estimates.

Processing and transit times are separate and may vary by destination. See our Shipping Policy for current estimates. Estimated dates are not guaranteed arrival dates.

Contact us as soon as possible with your order number and requested change. We will check what is possible based on the order status; changes or cancellation cannot be guaranteed once processing or dispatch has progressed.

Please review our Refund Policy for eligibility, conditions and instructions. Contact us before sending an item back. We will confirm the next steps for your order.

Email gemorm@gmail.com with your order number and a description of the issue. If the item arrived damaged or incorrect, include clear photos so we can review it.